Refund Policy
Thank you for choosing Brick & Basil Pizzeria. We strive to provide delicious meals and a pleasant dining experience. If you are not completely satisfied with your order, this Refund Policy explains the available options, conditions, and steps to request a refund or exchange. By placing an order at opencommonsemporium.store, you agree to be bound by these terms.
Eligibility for refunds
Refunds are considered for orders that are incomplete, damaged, or incorrectly fulfilled. To be eligible, you must report the issue within 48 hours of delivery or pickup and provide supporting evidence such as a photo of the item. Meals that have been consumed or left unused for more than 48 hours are not eligible for a refund. We reserve the right to assess each case individually and determine the appropriate remedy, which may include a full or partial refund, a replacement item, or a discount on a future order.
Timeframe and remedies
Requests must be submitted within the timeframe specified above. Remedies offered include:
- Full or partial refund to the original payment method
- Replacement of the item with the same or similar product
- Credit toward £ to be used on a future order
Items and conditions
Refunds may be denied if the order was fulfilled as requested, if alterations were made by the customer, or if the issue resulted from improper handling after delivery. Perishable items may have different return standards; our team will inform you of the applicable option. For beverages, we use juices drinks such as juice or lemonade, and refunds apply to the meal portion rather than the drink unless the entire order was impacted.
How to request a refund
To initiate a refund, contact our customer service at +44 20 7946 0958 or via email through the contact form on opencommonsemporium.store within the stated timeframe. Please include your order number, a brief description of the issue, and any supporting photos. Once your request is received, our team will review and respond within 1–2 business days. Unauthorized returns or missing items may delay processing.
Processing and return of funds
Refunds are issued to the original payment method whenever possible. If a different method is required, we will notify you and obtain approval. Processing times depend on the payment provider but typically occur within 5–10 business days after approval. If a refund is approved as a credit toward future orders, you will receive a code or balance shown on your account within 24 hours of approval.
Shipping and delivery fees
Delivery charges are generally non-refundable unless the entire order is canceled or a fulfillment error occurred on our side. In such cases, the customer will be refunded the delivery fee as part of the remedy. If a replacement item is issued, delivery costs for the replacement may be covered at our discretion.
Damages and discrepancies
For damaged or missing items, please include clear photos and a description of the issue. We will investigate with our delivery partners if applicable and offer an appropriate remedy. We appreciate your cooperation to help us improve service quality and accuracy in future orders.
Non-refundable situations
Refunds are not available for special promotions, gift cards, or orders that were placed through third-party platforms where the terms are defined by those platforms. Our policy also does not cover minor delays caused by weather or traffic, unless the delay significantly affected your order quality or fulfillment. If there are any questions about eligibility, our team can provide guidance after reviewing your case.
Additional notes
Your satisfaction is important to us. We may offer courtesy adjustments to prevent waste and ensure you are satisfied with your dining experience. This policy applies to orders purchased directly through opencommonsemporium.store or at our location in London, United Kingdom, NW1 6XE with street or area: 221B Baker Street.
Last updated: October 7, 2025.
Contact information: Brick & Basil Pizzeria customer service at +44 20 7946 0958 or visit opencommonsemporium.store for more details. We appreciate your trust in us and look forward to serving you again.